It seems that more and more places and employees these days forget the meaning of customer service. As someone who spent 10+ years in retail management, it seemed like I always only received a call when someone felt they were not treated right for some reason or other. I would like to challenge everyone to take two minutes a week to send a letter or make a phone call to someone that gave you outstanding customer service.
I guarantee that letter, note, or phone call will completely surprise that person and absolutely make their day. Imagine the service they will provide to the rest of their customers or clients the rest of the day after being recognized for something so many people take for granted.
This will also make your day as I feel this is a great way to give back a little to that business and that individual who stood out from the crowd, and what a great way to build your network of people at the same time.
My example that began this thought was I recently went into a store to get prices for something for a future purchase. While I was there, it struck me to look for something I needed to pick up that was very inexpensive, but needed. This associate went above and beyond her means to help me locate, show me the different prices, and even delivered to the front counter while I continued shopping. She did this for an item that cost less than $20.I go to this location many times, and this was hands down the best service EVER.
Immediately upon my return back home, I sent her a handwritten note thanking her for outstanding service with my experience, and a couple of business cards. To my surprise, she emailed me back thanking me for the card and letting me know that she is glad I am a Realtor, as she is in the beginning stages of looking to purchase a home!!!!! I was only intending to thank her, and to MY suprise, a potential client.
Lets all try to make a difference in someone’s day by letting them know when they do a fantastic job. Send them a note, email, or go back to visit them. In addition, as individuals that work so closely with clients, and customers, lets make it a point to provide the best service possible to make yourself stand out from the rest of the crowd. Who know, maybe you will receive that special thank you card back.
Please feel free to post any of your success stories, and share with others.
Best wishes and much success until next time.